Question 1

WHAT IS DENSITY?

Accepted Answer

The density is the amount of thickness that you wish your unit to have. By adding more hair, it becomes more dense, which gives it more volume!
for the most natural looking wig we suggest a 130% density for 235 grams of hair ( 2 bundles double drawn) .
if you want a thicker and more voluminous unit, we sudgest 150% density : 275 g ( 2.5 double drawn bundles) 180% density: 335 g ( 3 double drawn bundles) 200% density: 385 g ( 3.5 double drawn bundles)

Question 2

HOW DO I ORDER A WIG?

Accepted Answer

- simply view our wig designs in the online shop
 
- click add to cart to purchase the unit you love

Question 3

HOW LONG WILL MY WIG LAST?

Accepted Answer

The longevity of your wig purley relies on you, your lifestyle & how well your care for her. Your wig is a carefully handcrafted piece made with the highest quality materials and craftsmanship. However, if you dont care for her properly the life of the unit will be shorter.
For example if you brush her or scratch her roughly or pull the hair alot etc she wont last as long. For your wig to last, 
- brush her gently
- add serum about once a week
- wash her when she starts to feel dull ( on average once every 3 weeks to a month is great but if you are working out, using lots of product or sweating alot then wash her when she feels a bit dull or dirty )
- use quality shampoo, light conditioners & hair masks to retain the moisture of her hair

Question 4

CAN I GET A CUSTOM WIG MADE?

Accepted Answer

Yes! Please email us at info@bijouluxurywigs.com to place a custom order.

Question 5

MY WIG IS TOO BIG, WHAT DO I DO?

Accepted Answer

Here at BIJOU, it is essential that customers measure their head prior to purchasing their desired unit as there are three cap sizes, please find our size guide link at the bottom of our website.

Question 6

WHAT ARE MY INSTALLATION OPTIONS?

Accepted Answer

- sew my wig on to braids? Yes!
- glue it on? Yes!
- wear it glueless? Yes!
You can sew our units on, use adhesive or just wear them glueless with the elastic band.

Question 7

CAN I WALK IN TO TRY ON YOUR WIGS?

Accepted Answer

Unfortunately not, we used to be an open salon & store however we have gone 100% online so we do not have any store fronts that allow customers to walk in. If you are unsure of anything, feel free to email us at info@bijouluxurywigs.com and we would be happy to help!

Question 8

HOW DO I CHOOSE MY LACE COLOUR?

Accepted Answer

We make units for all women with varying skin tones so most of our units are made in transperant HD lace, this way you can apply your foundation or powder to the lace to make it exactly your skin tone.

Question 9

HOW DO I ENSURE THAT MY WIG FITS?

Accepted Answer

It's important to take time to measure your wig size before making your purchase. Feel free to use our size guide to figure out the correct cap size.

Question 10

WHERE IS MY WIG BEING SHIPPED FROM?

Accepted Answer

We are based in Toronto, Canada & all our orders are shipped from our headquarters here in Ontario.

Question 11

HOW LONG HAS BIJOU LUXURY WIGS BEEN ESTABLISHED?

Accepted Answer

BIJOU started when our founder was 19 years old as a mobile braiding business, it then transformed into a hair salon & now a leading online hair company. BIJOU has been established for 10 years and counting

Question 12

CAN I WASH, APPLY HEAT AND/OR SWIM IN MY WIG?"

Accepted Answer

Yes of course!
Our units are hand made with the most raw virgin human hair which allows you to treat the wig exactly like your real hair.
Please note ! We do not advise you to wear your unit in chlorine pools. Chlorine takes the natural oils from your hair, leaving it dry, rough and damaged. Chlorine can also cause a chemical reaction in your hair, changing the colour of your hair.

Question 13

THE UNIT I WANT IS 'SOLD OUT', WHEN WILL IT BE RESTOCKED?"

Accepted Answer

If an item is marked as "Sold out", we suggest you visit frequently to see if it has been restocked. If the item is still out of stock after two weeks to a month, it's most likely to be removed from our inventory. Some units might have a "Custom make" option, so you can look out for that too. We update new designs every month, and if you want to know details about a specific unit being posted I suggest to subscribe to our newsletter to get the first photos & pricing on the up coming campaign collection.

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